401 Office Practice 160 Classes

Prerequisite(s): Keyboarding (Basic Course) or the equivalent

Textbooks: Patsy Fulton-Calkins, Procedures for the Office Professional, South-Western Educational Publishing, 2000 (or comparable text).

Course Description: While developing English language skills, this course introduces students to the issues and trends affecting the 21^st Century office professional, including job searching, information processing, effective communication, records management, and team building.

Objectives: By the end of the course, students should be able:

• to read and understand English language descriptions of issues and trends in the 21^st Century office that affecting office professionals;
• to read about office practices and procedures and understand what is being discussed or described;
• to read, discuss, and write about cases illustrating typical office practice situations; and
• to develop resumes, application letters, and interviewing skills along with other aspects of office professional career development.

Instructional Methods: Students will read, discuss, and write in English in response to:

situations described in the text; in reponse to charts, tables, and pictures; questions; and "cases."

Grading: The final grade is based on the following:

Class Participation	25%
Assignments	50%
Exams	25%
Total	100%

The grading scale is: A=90-100%, B+=85-89%, B=80-84%, C+=75-79%, C=70-74%, D=65-69%, F=60-64%

Course Outline:

Week	Topics	Assignments and Tests
Note: Weekly assignments will also include writing a paragraph or more or making an oral presentation in response to one or more critical thinking questions.
1-2	Using the text: parts of the book, including learning aids. Today's changing workplace. Close reading of a case.	Read: pp. 1-26. Activities: Office Procedures—pp. 25-26, using complete sentences for all answers. Office Applications—Chose OA1-3 or OA1-5.
3	The Office team and environment Close reading of a case. Individual oral presentations about approaches to critical thinking problem.	Read: pp. 29-52. Activities: Office Procedures—p. 52, using complete sentences for all answers. Office Applications—Chose O2-2 or O2-3.
4-5	Office productivity: stress and the office professional; time management, including techniques and systems. Close reading of a case.	Read: pp. 53-81. Activities: Office Procedures—p. 80, using complete sentences for all answers. Office Applications—time log activity, following instructor's guidelines.
6-7	Ethical behavior: Close reading of a case. Individual oral presentations about approaches to critical thinking problem	Read: pp. 84-105. Activities: Office Procedures—p. 105, using complete sentences for all answers. Office Applications—choose one of the OA4-3 cases and answer its questions
8-9	Information processing: Close reading of a case. Review for exam, week 8..	Read pp. 113-114, 117, 135-137, 139. OA5-1 Bi-monthly exam, week 8.
10	Computer software: Close reading of a case. Individual oral presentations about approaches to critical thinking problem	Read pp. 142-143,152-159, 161, 163-166. Office Procedures—p. 165, questions 2-4, using complete sentences for all answers.
11	Reprographics: Close reading of a case.	Read pp. 168-169, 172-178, 182-184, & 189-191. Office Procedures—p. 192, questions 1&3, using complete sentences for all answers. Office Applications—OA7-3, summarize and answer one of the questions that
12	The virtual office: . Close reading of a case. Individual oral presentations about approaches to critical thinking problem	Read pp. 195-196, 198-205, 215-218. Office Procedures—p. 192, questions 1,2, &4, using complete sentences for all answers. Office Applications—explain howa cartootn illustrates an issue related to the virtual office
13-14	The communication process: Close reading of a case.	Read pp. 222-240. Office Procedures—p. 240, questions 2-4, using complete sentences for all answers.
15-16	Written communication: Close reading of a case. Review for exam, week 16.	Read pp. 242-266. Activities: Office Procedures—p. 266, using complete sentences for all answers. Bi-monthly exam, week 16.
17-18	Presentations: . Close reading of a case. Individual/group oral presentations.	Read pp. 269-291 Office Procedures—answer all questions, using complete sentences for all answers.
19-20	Telecommunication skills: Close reading of a case.	Read pp. 294-324. Office Procedures—p. 324 questions using complete sentences for all answers. Office Applications—Work in groups of three to perform the skit for OA12-4.
21	Office MailClose reading of a case. Individual oral presentations about approaches to critical thinking problem	Read pp. pp. 328-352. Activities: Office Procedures—p. 352, questions 3&4, using complete sentences for all answers. Office Applications—OA13-2
22-23	Records management rules and procedures: Close reading of a case.	Read pp. 358-391. Activities: Office Procedures—p. 391 questions using complete sentences for all answers.
24	Records management technology Close reading of a case. Review for exam.	Read pp. 394-395, 410 (record migration)-414. Bi-monthly exam, week 24.
25	Meetings and conferences: Close reading of a case. Individual oral presentations about approaches to critical thinking problem	Read pp. 420-421,427-431,434-443, 448-452. Office Procedures—p. 451, question 4, using complete sentences for all answers.
26-27	Travel arrangements: . Close reading of a case.	Read pp. 454-479. Activities: Office Procedures—p. 478, questions 2-5, using complete sentences for all answers. Office Applications—OA 17-2
28-29	Financial documents: Close reading of a case. Individual oral presentations about approaches to critical thinking problem	Read pp. 482-509 (top). Activities: Office Procedures—p. 508, questions 2-5, using complete sentences for all answers. .
30-32	Employment and career advancement: Close reading of a case. Review for exam, week 32.	Read pp. 514-552. Office Procedures—p.551, using complete sentences for all answers. Office Applications—Write a resume and application letter for a job Bi-monthly exam, week 32.

rev. 2/04, 2/07, 5/08